Helpline 01782 479550

Free UK Delivery on orders over £50.

Returns & Refunds

When you want or need to return an item, it doesn't have to be stressful. Just follow the simple guidelines outlined below, then sit back and relax knowing everything is under control.

How do I return an unwanted item?

Under the Distant Selling Regulations, if you decide you no longer want an item purchased from us, and the item is unopened and unused in the original condition it was received, you can arrange to return it to us within seven working days of receipt for a full refund. Please be aware that we will not refund your return postage costs, as there was no error on our part.

If you wish to return an item to us, you must tell us in writing via e-mail or post. Requests for returns can not be handled by our phone operators. Once we have received your request to return an item, we will then contact you with the relevant details you need to return the item safely to us.

Please note that some items are not eligible to be returned unless they are faulty. These items include customised items, perishable goods, audio and video recordings or software that has been unsealed, newspapers, periodicals (such as comics) and magazines.

What do I do if I receive a faulty / incorrect item?

You can return any item to us within 30 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. A full refund (including return postage costs) or a replacement at no additional cost will be issued. If you choose a replacement item, we will dispatch it by the same delivery option that you originally selected for your order.

How long will it take to get a refund?

When we process your refund you will be emailed to let you know a refund has been issued. Please note that it can take up to 10 working days for refunds to appear back in your account. All refunds will be issued within 30 days from the time we are notified in writing about a return.

More information on returns and refunds can be found in our Returns & Cancellations FAQ section as well as answers to other common returns questions.